CANCELLATIONS AND RETURNS
Do you offer refunds or exchanges?
All sales are final on medical supplies and PPE products.
Returns are only available on clothing. We guarantee the quality of all our products on clothing, hand sewn or handmade products not related to medical supplies or PPE. We will provide refunds within 30 days of the campaign end date if a product is damaged or significantly different than what is displayed on the campaign page.
If available, we are happy to exchange your order if you have received the correct order but are dissatisfied with the size. You will be asked to cover return postage, and we will pay the postage for the replacement item.
All refunds will be processed back to your original form of payment.
What happens if my item is damaged?
If you receive a damaged item, we will replace the item if we have the material or products still in stock at no additional cost. If we are unable to replace the shirt, we will refund you in full, shipping included.
For apparel or washable items, what happens if my item is damaged after washing?
We are not responsible for damage incurred by washing or natural wear and tear.
For all apparel items, we recommend washing it on a cold cycle, inside out, and without tumble drying.
What is your return and exchange policy?
All sales are FINAL on medical supplies and PPE products
If you have received the correct order but you are unsatisfied with the fit of the item, we would be happy to accommodate an exchange only if select inventory is available.
Can I cancel my order?
Yes, you have 24 hours from the time you place your order to cancel. Our apparel products are made to order, and once printed, you will have to pay a 15% restocking fee if you feel the need to return the product(s).